Quality Assurance Program

At PFG we have distinguished ourselves as an industry leader through our Quality Assurance Program. Our trained professional field operations managers inspect and assess properties and provide detailed reporting back to you, to your Account Manager and his/her team in addition to the point of contact at our call center. We are constantly searching for ways to improve and provide total customer satisfaction.

Our methodology to Quality Assurance is based upon continually improving our service to the benefit of our customers; this continual improvement is accomplished by performing the following tasks:

  • Listening & Communicating
  • Designing & Planning
  • Inspecting
  • Reviewing
  • Assesing & Reporting
  • Training
  • Follow-Up