Customer Service

At The Peter Ferrandino Group we strive to earn the trust and loyalty of every customer through building relationships and making sure that all expectations are met. We do this by instilling our company values into each and every employee.

With the assistance of our dedicated expert staff we have the ability and are committed to deliver service excellence. Trained Account Managers are assigned to your account and are at your service to meet with you and address any concerns. They frequently inspect facilities to assure our quality standards and best practices are adhered to. In addition, an internal Account Manager is assigned to you from our Call Center to assist you with service inquires, billing, emergencies, and quality issues 24/7.

The PFG Customer Service Team Provide:

  • Dedicated Account Manager and Regional Manager
  • Point of contact 24/7 at our Call Center
  • Access to our Professional Network of employees
  • Landscape Designers & Horticulturists
  • Agronomists
  • Tree Experts
  • Consistent, Reliable on-time service
  • Constant Communication
  • Streamlined processes